Refund Policy


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Permitted Use: You may take a single copy of the Content displayed on the www.kundlijyotish.com for personal, non-commercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission. General Disclaimer and Limitation of Liability:

1. Once the reports have been assigned to an astrologer for processing, cancellation and return request will not be entertained.

2. We do not accept cancellation & return of physical products once the order is shipped or delivered.

3. Cancellation and return option not available for “talk to astrologer” pre-paid talk time wallet recharge.


REFUND POLICY:

All refund and replacement request must be made within 24 hours of receipt of the product by emailing us at support@kundlijyotish.com User can request for refund or replacement of a product only in case:

1. Item received is physically damaged.

2. Item received is defective.

3. Item received is different from their description on website product information page.

4. Item has missing parts.

5. Multiple payments made against the same order.

Due to any reason, if the item is not eligible for a free replacement, you can return it for a refund. Post receiving the return from you, a refund will be issued to the original payment mode in case of pre-paid transaction or to your bank account in case of cash on delivery. Refund will be initiated within 5 to 7 working days post receiving the return. Incorrect information provided by the user will not be considered for refund under any circumstances. We request you to please re-check all your data while sharing with us.

Once paid for the talk time to speak to an astrologer, no refund request will be entertained under any circumstances.

Note: All returns and/or refunds are at the sole discretion and case to case decision of kundli jyotish management only.


DELIVERY:

Reports: Soft copy of the reports will be emailed to the user within 72 hours and physical reports will be delivered within 10 working days, post-final order confirmation. Store product: All store products will be delivered within 10 working days post-final order confirmation. Talk time: To talk to an astrologer user must recharge their kundli jyotish account wallet, Recharge amount will immediately reflect in your kundli jyotish wallet. Note: Actual delivery time may vary, depending on the location and the availability of courier service in that area, although we always make every effort to strictly adhere to our given timeline. As a customer, you can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. Once cancelled or order returned, the refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days.